Customer Satisfaction

At NES Rentals, we're committed to delivering the highest level of service to our customers - and it shows.

In a recent independently conducted survey*, our customers said they were very satisfied with our service and gave us high marks for being responsive to their needs, eliminating job-site hassles and offering high-quality equipment.

Measuring satisfaction

The survey used a tool called the Net Promoter Score (NPS) to gauge the satisfaction of NES Rentals customers. NPS is a formula that measures satisfaction and loyalty by asking customers how likely they'd be to recommend us to colleagues.

According to Bain & Company, most U.S. businesses have NPS scores between 5 and 10. NES Rentals has an NPS score of 75. This places us among some of the country's highest scoring firms, including Harley-Davidson and Costco.

What it means to you

Trust and reliability are important in the equipment rental business. And our high NPS score means we know how to exceed our customers expectations. If you're not completely satisfied with your equipment rental company, it's time to consider NES Rentals.

Find your local NES Rentals branch now.

*Signature Worldwide Business and Training Solutions, January 2011

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