02.10.11 NES Rentals Sets New Net...uipment Rental Industry
FOR IMMEDIATE RELEASE
NES Rentals Sets New Net Promoter Score®
Record For Aerial Equipment Rental
NES Rentals Achieves Highest Customer Satisfaction Rating In Industry
CHICAGO, IL, February 10, 2011 - NES Rentals Holdings, Inc., one of the largest aerial equipment rental providers in the country, announced that it has set a new Net Promoter Score® record for the aerial equipment rental industry with a 2010 annual score of 80.1. The Net Promoter Score® metric allows NES Rentals to measure customer loyalty and integrate customer feedback into improvements for the company's customer service processes.
NES achieved consistently high quarterly scores in the NPS process throughout 2010, including a quarterly high of 82.6 in the fourth quarter. This score represents the results of thousands of customer interviews and ratings throughout 2010. The company implemented the NPS program in 2007 and has received growing Net Promoter Scores each year since.
"Achieving high customer loyalty scores in the midst of tremendous economic pressure in our industry is a testament to our team and their dedication to our customers," stated Andrew P. Studdert, NES Rentals Chairman and Chief Executive Officer. "By making the customer experience our priority, it has led to a natural emphasis on customer safety and service, an emphasis that sets us apart from our competition and gives us the highest customer loyalty scores in our industry."
NPS measures customer loyalty by asking the customer how likely it is that they would recommend a company to a friend or colleague. Companies, like NES Rentals, that achieve a score above 80 are in the same NPS category as some of the most efficient growth companies in the country like Apple, Amazon and Federal Express.
About NES Rentals Holdings, Inc.
NES Rentals Holdings, Inc. is one of the largest companies in the $25 billion equipment rental industry. The company specializes in renting aerial equipment to industrial and construction end-users. It rents and distributes new equipment for nationally recognized original equipment manufacturers. NES Rentals also sells used equipment as well as complementary parts, supplies and merchandise, and provides repair and maintenance services to its customers. The company is a leading competitor in many of the geographic markets it reaches with 80 locations in 30 states. For more information on NES Rentals, visit http://www.nesrentals.com/.
Except for the historical information and discussions contained herein, statements contained in this release may constitute forward-looking statements that invoke known and unknown risks, uncertainties, and other factors that may cause our actual results, performance or achievements to be materially different from those projected in forward-looking statements made by, or on behalf of, us. In some cases, you can identify forward-looking statements by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," "continue," "projects," "intends," "prospects," "priorities," or the negative of such terms or similar terminology.