At NES Rentals, we’re committed to delivering the highest level of service to our
customers — and it shows.
 In a recent independently
conducted survey*, our customers said they were very satisfied with our service
and gave us high marks for being responsive to their needs, eliminating job-site
hassles and offering high-quality equipment.
Measuring satisfaction
The survey used a tool called the Net Promoter Score (NPS) to gauge the satisfaction
of NES Rentals customers. NPS is a formula that measures satisfaction and loyalty
by asking customers how likely they’d be to recommend us to colleagues.
According to Bain & Company, most U.S. businesses have NPS scores between 5 and
10. NES Rentals has an NPS score of 75. This places us among some of the country's
highest scoring firms, including Harley-Davidson and Costco.
What it means to you
Trust and reliability are important in the equipment rental business. And our high
NPS score means we know how to exceed our customers expectations. If you’re not
completely satisfied with your equipment rental company, it’s time to consider NES
Rentals.
Find your local NES Rentals branch now.
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