In a survey independently conducted by Alexander Marketing (July, 2013), 95% of our customers reported being completely satisfied with our service and gave us high marks for being responsive to their needs. From quick responses to eliminating job-site hassles and offering reliable equipment, NES Rentals keeps customers happy and loyal.
The survey used a tool called the Net Promoter Score (NPS) to gauge the loyalty of NES Rentals customers. NPS is a formula that measures satisfaction and loyalty by asking customers how likely they are to recommend NES Rentals to their friends and colleagues.
According to Bain & Company, most U.S. businesses have NPS scores between 5 and 10. However, in 2013, NES Rentals landed an NPS score of 81.5. This score placed us among some of the country's highest scoring firms.
Trust and reliability are important in the equipment rental business. And our high Customer Satisfaction and NPS scores mean we know how to exceed our customers' expectations. If you're not completely satisfied with your equipment rental company, it's definitely time to consider NES Rentals. Come see why our customers rate us first among our competitors!